PLM Group Support agent always closes the remote-connection right after the investigation but you are also able to close the connection by yourself by pressing the "X" button in upper right corner of the dialog. When connection has been established, there is a tiny TeamViewer dialog in lower right corner of the screen. PLM Group Support agent is now able to remote-connect. Let PLM Group Support agent know the "YOUR ID" number seen in the window. You might also have to accept the license terms.ĥ. Note: Windows User Account Control might prompt you to allow the changes. Note: If browser did not ask for the save folder, file was likely downloaded to "Downloads" folder according to picture below. If there are no TeamViewer processes running, move on to step 2. Close all running TeamViewer processes by right-clicking the process and selecting the option "End Task" if there are any processes running. Launch Windows "Task Manager" and switch to "Details" tab. Investigating - A subset of our users are currently experiencing a connectivity issue when accessing our services. Update - We are continuing to investigate this issue. Identified - The issue has been identified and a fix is being implemented. Launch TeamViewer remote-connection by following these instructions:ġ. We will update our status page with new information as soon as possible. Remote-connecting is quite practical method when the investigated issue/question is complex and resolving it via email/support portal/phone call would take unreasonable time. PLM Group Support agent might suggest remote-connecting to workstation to be able to resolve the issue.
0 kommentar(er)
